Privacy Policy

Your privacy and data security are our top priorities

Last updated: November 16, 2025

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Introduction

Vibrant Practice LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our practice management platform and related services (collectively, the "Service").

Please read this Privacy Policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy.

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Information We Collect

Information You Provide

We collect information that you provide directly to us, including:

  • Account registration information (name, email address, credentials)
  • Practice and clinician information
  • Patient data and health information (as a healthcare provider using our platform)
  • Billing and payment information
  • Communications with our support team

Automatically Collected Information

When you use our Service, we automatically collect certain information, including:

  • Device information and identifiers
  • Log data (IP address, browser type, access times)
  • Usage data and analytics
  • Cookies and similar tracking technologies
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How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations
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Health Information and HIPAA Compliance

As a healthcare practice management platform, Vibrant Practice LLC understands the critical importance of protecting health information. We are committed to compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable healthcare privacy laws.

When you use our Service to store, process, or transmit Protected Health Information (PHI), we act as a Business Associate under HIPAA. We have implemented appropriate administrative, physical, and technical safeguards to protect PHI in accordance with HIPAA requirements.

We do not use or disclose PHI for marketing purposes or sell PHI to third parties. PHI is only used and disclosed as necessary to provide our Service and as permitted or required by law.

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Information Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you have given us explicit permission
Important: We do not sell, rent, or trade your personal information or Protected Health Information to third parties for their marketing purposes.
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Data Security

Vibrant Practice LLC implements industry-standard security measures to protect your information, including:

Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication mechanisms
Secure data centers and infrastructure
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Your Rights and Choices

Depending on your location and the type of information, you may have the right to:

  • Access and receive a copy of your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your information
  • Object to or restrict certain processing activities
  • Data portability
  • Opt-out of certain communications

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

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Data Retention

We retain your information for as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and enforce our agreements. For Protected Health Information, we follow HIPAA retention requirements and your specific data retention policies.

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Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

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Changes to This Privacy Policy

Vibrant Practice LLC may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

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Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Contact Us

For questions about our services or privacy practices

hello@vibrantpractice.net